How do I return an item?

Damaged and defective goods:

We will replace your purchase if it gets damaged in transit or you believe the product to be defective.


Returning Goods, you have the right to cancel your order, these terms apply:

7.1 All customers have the right to a 14 day cool off period with a full money back guarantee. You must tell us you wish to cancel within 14 days of your receipt of the Goods;
7.2 In any event, you may not cancel orders for food or other perishable Goods, nor for handmade, specially commissioned or personalised goods;
7.3 The Goods must be returned to us within 21 days of you telling us you wish to cancel:
7.3.1 with both goods and all packaging in their original condition;
7.3.2 securely wrapped;
7.3.3 including our delivery slip;
7.3.4 at your risk and cost.
7.4 After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;
7.5 If you do not return the Goods to us, you are still liable to us for the cost.
7.6 We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.